Frequently Asked Questions
How do I register the i-TRAK codes for my luggage and personal valuables?
Once you have received your i-TRAK products click on register your i-TRAK from the homepage and enter a code in the box and description of the luggage or valuable item it is attached to, click add and enter your next code(if you have more than one)! Once you have entered all your codes if you are registering for the first time with i-TRAK click "Create New Account" enter some personal data and then proceed to your account page. If you have registered with i-TRAK before click "Add to an Existing Account" and log in.
Where do I buy or get i-TRAK from?
1. You can buy i-TRAK products directly from our online SHOP
2. You received i-TRAK free with a Carlton Luggage, Lifeventure, K2 Luggage, American Express Travel Insurance.
3. You received i-TRAK as a gift.
Why bother with i-TRAK tags for my luggage and personal valuables?
According to SITA, the IT provider which tracks baggage information for airlines and passengers, over 40 million pieces of luggage go missing every year. Often when luggage has been lost many believe it has been stolen. However the reality is it's probably been found but the finder hasn't been able to locate the owner due to the luggage losing all it's airline identification..
The Transport for London (TfL) lost property office is one of the largest in the UK and is handling over 130,000 lost items a year.
Wherever your item is found, in whichever part of the world, i-TRAK’s system, uses every possible route to reunite you with your lost property, by providing the finder with a choice of convenient ways to contact you quickly.
No other identity tag is integrated with the airline industry’s very own communication system alongside the internet, email and a 24 hour finders hotline.
Not only does i-TRAK enhance the chances of your luggage finding you quickly, it also increases your security. All communication takes place via i-TRAK, so that no personal information such as your home address or telephone numbers, ever need to be displayed on the outside of your luggage or personal belongings.
Can I buy additional tags for my other luggage and bags?
The standard i-TRAK tag pack is designed to cover two pieces of luggage. You can purchase additional tag sets to cover all your cases and bags via our online shop. To go directly to our online shop, click here
Why not make i-TRAK tags to go around the handle of my luggage?
Ideally i-TRAK tags would be made of a simple tag that you attach around your luggage handle to swap between bags depending on your travel needs. The problem with handle tags are they break off far to easily. The i-TRAK team has over a decade of experience working within the airline lost luggage industry and broken handles were one of the main problems for luggage losing its identification and ultimately becoming permanently lost.
How do I activate/register the i-TRAK on my Bag/Luggage?
To activate/register your i-TRAK code/s click on the 'Register your i-TRAK' button, this is located on the left near the top of this or the homepage. Once you click this button enter your id code/s in the Unique ID box, enter a description of the luggage or valuable item it is attached to and click 'add'
Why is i-TRAK different to other luggage tracking services?
i-TRAK has been developed by people who have front line experience within the airline lost luggage industry. Adam Dalby, i-TRAKs; Managing Director spent many years working with airlines and their personnel training the industry's own lost luggage tracking and reconciliation systems. With the i-TRAK service you are adding a system that works for you, within the travel industry, to maximise the potential of your luggage being found.
Where is the best place on my luggage to attach i-TRAK tags?
Try and find a firm, flat area near the handle of your luggage to attach your external tag. For soft sided luggage try and attach the tag to any smooth or plasticized areas. If there is no smooth or plasticized area then look to attach it to a rigid part of the luggage and work the adhesive into the grain of the luggage by rubbing firmly.
For suitcases we recommend you attach the internal tag to the inside lid (see example below). For other types of luggage try and find an obvious area that someone opening the bag will instantly notice the tag.
Do I need to let you know if my luggage goes missing?
You don't need to inform us should your luggage go missing. We automatically pass finder information to you. We do recommend you check your contact details are up to date and you have entered an e-mail address that you can access when you are away from home.
What happens if my personal contact details change?
Simply update your details at any time through your personal account page at the i-TRAK website